IT Services
Managed IT
Proactive monitoring, helpdesk support, patch management and on-site assistance — your IT fully managed so your team can focus on work.
Managed IT isn't just a helpdesk. It's a proactive partnership where we take responsibility for the health, security and performance of your entire technology environment — so you never have to think about IT unless you want to.
What's included
Our managed IT service covers everything from day-to-day support to strategic technology planning.
- Unlimited helpdesk support via phone, email and remote access
- 24/7 proactive monitoring of servers, endpoints and network devices
- Patch management and software updates across your entire fleet
- On-site support in Auckland and Sydney
- Vendor management — we deal with your ISP, Microsoft and other suppliers on your behalf
- Monthly reporting on ticket volumes, response times and system health
Technology stack
We use best-in-class tooling to manage and secure your environment.
- RMM platform via SuperOps for monitoring and remote management
- Endpoint security via Sophos or ESET
- Identity management via Microsoft 365 and JumpCloud
- Remote access via Splashtop for secure off-site support
- Mobile device management via Mosyle (Apple) or Hexnode (cross-platform)
Auckland & Sydney coverage
With teams in both Auckland and Sydney, we provide genuine local support — not just remote-only managed services.
- On-site support within the Auckland metro area
- On-site support in Sydney CBD and surrounds
- After-hours emergency support available
Take IT off your plate
Talk to us about a managed IT plan for your business.